Telesales Manager

World's No.1 posting equipment manufacture based in the US. A new department in Japan looks for a manager

Your new company
A global technology company offering innovative products and solutions that enable commerce in the areas of shipping and mailing and global ecommerce. More than 1.5 million clients in approximately 100 countries around the world rely on products, solutions, and services from this business.
They have been doing business in Japan for more than 60 years, serving most of the largest companies in a wide range of industries.

Your new role
Currently looking for an inspiring Tele-sales Manager adept at motivating Tele-sales teams to reach established goals. Skilled at executing various marketing and awareness campaigns within a given period. Specialize in handling high volume calling in an organized manner while retaining quality standards.

Key Responsibilities:
•Put the client first and provide excellent client service through the tele-sales team.
• Ensure high quality data for prospects and clients is maintained accurately in required business systems thus enabling specific targeting of the right prospects.
• Supervise tele-sales team to improve their productivity, coach them on shadowing method to help them improve their communication skills, empathy, selling approaches, motivation, and productivity.
• Create an effective process to refine talk scripts based on various client scenarios, feedback from prospects and improve these on a continual basis. Continue to improve the articulation of our value proposition, key benefits, and features of products.

What you'll need to succeed

You MUST have:
Successful experience of leading & supervising tele-sales team as well as hands-on selling experience in tele-sales channels (outbound & inbound) as an individual tele-sales rep.
• Demonstrate ability to engage at all levels and influence team positively to achieve outcomes.
• Outstanding ability to manage tele-sales operations. Experience & expertise in managing high-volume, high pace outbound / inbound tele-sales operations and teams.
• Experience of preparing and updating call center scripts across the customer lifecycle.
•Work with individual sales reps to clearly define goals & follow through on progress.
• Responded to customer complaints in a professional & courteous manner.
• Experience of developing staff mentoring programs to increase productivity and sales
•Successful experience of leading & supervising tele-sales team.
• Experience of hiring, training, and supervising a team of tele-sales staff. Have great skills to listen deeply and care for the wellbeing of team members.
• Monitored results and assisted with sales efforts to help achieve goals. Work with individual sales reps to clearly define goals & follow through on progress.

Desired personal traits:
•Resilient and target driven, you thrive in a competitive and transactional environment.
• Committed to achieving your targets, understanding that KPIs are key to helping you get there.
• A team player with excellent communication skills.
• Happy to be coached and willing to coach others to achieve team success.
• Able to work independently with minimal supervision.
• Comfortable with using tools to support remote collaboration, such as video conference technology or by other means.

What you'll get in return
Salary: 9.0M~13.0M

2 days off per week
Paid vacations (12 days after 6 months of employment, maximum of 20 days)
Summer vacation (4 days)
Special leave for corona vaccine
Accumulation leave (up to 30 days)
Maternity leave
Nursing leave

Salary revision once a year (March)
Various social insurances (health, pension, workers' accident compensation, and employment)
Commuting allowance (based on company rules)
Retirement allowance system (defined contribution pension plan and defined benefit pension plan)
Self-development English study subsidy system
Free online business training
Remote work option available

What you need to do now
If you're interested in this role, please send me an email so that I'll reach out to you for more details! #1091142


Job Type
Supply Chain & Logistics
Inner Tokyo
~13M Yen

Talk to a consultant

Talk to Teresa Unno, the specialist consultant managing this position, located in Tokyo Head Office
Izumi Garden Tower 28th Floor, 1-6-1 Roppongi

Telephone: 0366314416

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