Technical Support Analyst (L2)

American SaaS company is looking for a Technical Support Analyst, up to 8M!

Your new company
American SaaS Company that has products aimed towards financial industry.
You will be working closely with Japan and American team.

Your new role
You will be handling 1st and 2nd level support via inbound calls/chats/emails from global clients, both internal and external in a call centre environment.
You will be act as Subject Matter Expert for clients and walk them through the Product.
You will work closely with Product, Operations and Development teams to identify defects and product improvements.

What you'll need to succeed
- Fluent English and Japanese (Mandarin is a plus)
- Experience supporting a SaaS product
- Experience supporting external clients
- Basic knowledge of SQL reporting, network, LAN, APIs
- Knowledge configuring and troubleshooting Adobe and Microsoft Office Products, modern browsers

What you'll get in return
- Company which values career growth
- Work with globally minded people

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Banking & Financial Services
Inner Tokyo
Finance Technology


この求人は Natsuki Hara, が担当しております。お気軽にご相談ください。, オフィス: Tokyo Head Office
Izumi Garden Tower 28th Floor, 1-6-1 Roppongi

Tel.: 0366312615

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