Service Delivery Manager

Excellent new opportunity for a Service Delivery Manager role!

Your new company
A global manufacturer company well established here in Japan

Your new role
Liaising for IT Domain demand related topics between Business Area, Division, Clusters (Lead Business) and GBS IS Domains and the IT Domain, consulting on standard requests, guiding on best practices to drive growth and execution in a fast-paced environment, leading the capture, analysis, assessment, aggregation and prioritization of new non-standard IT Domain service demand.
Ensuring IT Domain services and activities are delivered within the defined process framework, contributing to key processes such as catalog management, standard change, service level management service level management (service level reporting, user support, access management and request fulfillment processes),dealing with and providing input for any incident, change or project which has, or might have, a major impact on the designated business, typically a country or group of countries, collecting and identifying IT Domain service process gaps in cooperation with stakeholders and ensuring the process improvements.

What you'll need to succeed
- Cultural awareness and the ability to work in a complex, multicultural and global team
- Experience of IS business performance and requirements management
- ITIL 4 foundation certification is a must
- Excellent IS development and operations skills and a deep understanding of the overall context of business processes and IS technologies
- Strong communication skills
- Strong experience of identifying and resolving issues between team members or other teams
- Excellent experience to figure out business requirements and how to translate into technical IS capabilities and solutions

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1091352


Job Type
Manufacturing & Production
Inner Tokyo
Digital Technology
8,000,000 ~ 12,000,000

Talk to a consultant

Talk to Victor Alesse, the specialist consultant managing this position, located in Tokyo Head Office
Izumi Garden Tower 28th Floor, 1-6-1 Roppongi

Telephone: 0335601781