Senior Device Account Manager at Retail

Management of original device sold at retail store

Your new company
Retail device development department at the world's biggest EC business

Your new role

Senior Account Manager based in Tokyo who will be responsible for leading a portion of the the Japanese offline retail team. The person leading this team will be responsible for the customer experience and will have P&L responsibility for their accounts. You will be responsible for identifying how to best meet customer needs for achieving your goals and then leading the team to execute on the defined plan. In this role you will partner with the company's devices marketing and product teams, work with technical teams on roadmaps and project prioritization and with finance and operations groups to execute on your vision.

Key responsibilities:
· Advocate for what is best for the customer in creating a world-class customer experience
· Develop the vision and strategy for the accounts
· Set annual goals and Key Performance Indicators (KPIs)
· Identify new customer experience and programs to achieve sales goals
· Work with devices sales, marketing and product management teams to create program specific offers and promotions
· Work with device marketing team on messaging and creative to drive customer visits and traffic
· Work with other other categories within the company to increase sales of related products and services

What you'll need to succeed

Must have:
10+ years account management experience working with large national retailers
· A bachelor's degree is required
· History of effectively managing external customers
· Strong analytical skills (experience with MS Excel required)
· Japanese fluency

Good to have

· 7+ years of relevant work experience in sales/account management, ecommerce, and retail with consumer electronics or high-tech products preferred
· Independence and flexibility
· Accomplished range of skill from high-level strategic thinking to creative and detailed team leadership
· Analytical, data-driven approach to problem solving and a track record of driving results through continuous improvement
· Experience indirectly leading operational and project teams
· High attention to detail and proven ability to manage multiple, competing priorities simultaneously
· Composed, poised and professional demeanour
· Business English skill

What you'll get in return
Estimated annual income: approx. 1o million yen

・Restricted Stock (RSU)
・Defined Contribution Pension Plan (DC Plan)
・Social Insurance
・Various vacations
・In-house recruitment system
・Health check-ups
・Commuting and transportation expenses (up to 50,000 yen per month)
・Membership benefit program (points awarded)
・Employee Discounts (in-house products can be purchased at employee discount prices)
・Employee Assistant Program (EAP)
・Group life insurance (all premiums paid by the company)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1088921


Job Type
Inner Tokyo
~10M Yen

Talk to a consultant

Talk to Teresa Unno, the specialist consultant managing this position, located in Tokyo Head Office
Izumi Garden Tower 28th Floor, 1-6-1 Roppongi

Telephone: 0366314416