Your new company
International company which provides IT services and engineering R&D services to Japanese customers. For almost 20 years, they have helped over 40 Japanese companies through optimising costs, improving business process, and transforming business etc.

The firm has subsidiary companies in 31 countries around the world, and it's a Top Employer in 17 countries. Their high quality of services based on the "Employees First, Customers Second" philosophy is highly appreciated by the customers and has led to their high and strong growth in recent years.
Your new role
As a customer support executive, you’ll be participating in
1. Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process
2. Improving skill level through Self-development / nominating training programs Skill reverification Tests
3. Meet the defined Quality Scores. Innovation & Process Improvement

What you'll need to succeed
1. Native Japanese
2. Passion for Customer Service, able to provide polite manners
3. Relevant experience is highly appreciated
What you'll get in return
1. Akasaka office
2. Hybrid working mode
3. Weekends off
What you need to do now
Send your English and Japanese resume NOW to aurora.song@hays.co.jp to be one step closer to your dream career. #1092484