Customer Support at FinTech company

World's fourth largest payment services company is looking for customer support agent, WEEKEND OFF!

Your new company
Our business focuses on the technology involved in secure electronic transactions, covers from manufacturing POS payment terminals as well as complete payment software and related services, to provide the merchants a comprehensive and innovative range of solutions to eliminate payment complexity and make purchasing quick, seamless and secure for consumers.

We are now the largest European player in payment services and the fourth largest player worldwide.

Your new role
As a customer support agent, you'll be responsible for:
1) Receiving emails, phone inquiries from customers and help solving technical problems
2) Help with compliance, coordinates issues received from customers to the right division
3) Set up the security system for new users

What you'll need to succeed
1) 5+ experience in customer service
2) Middle level IT skill (e.g. good with Microsoft Office, Word, PPT, Excel)
3) Native Japanese, conversational English

What you'll get in return
1) Competitive salary package
2) Work hours 9:00~18:00, no shifts on weekends
3) WFH & Hybrid working mode available
4) Flexible and friendly working environment
5) Options for future career path

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to aurora.song@hays.co.jp, or call us now at 03-3560-2946.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1091292

Summary

Job Type
Permanent
Industry
IT
Location
Inner Tokyo
Specialism
Accountancy and Finance
Ref:
1091292

Talk to a consultant

Talk to Aurora Song, the specialist consultant managing this position, located in Tokyo Head Office
Izumi Garden Tower 28th Floor, 1-6-1 Roppongi

Telephone: 0335602946

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