Customer Success

Customer Success role for customer management at an EC service that boasts the No. 1 market share in Japan

Your new company
This EC data service is Japan's only comprehensive EC data analysis tool that uses proprietary technology to precisely estimate sales value and sales volume by SKU, and also includes promotional data on the site. The service covers Amazon, Rakuten Ichiba, and Yahoo Shopping in Japan, and major e-commerce sites such as Taobao, TianNex, and JD in China. We provide services in both Japan and China, and are the Only1 service provider in Japan, with over 900 EC store operators and manufacturer companies having implemented our services.

Your new role
・Support for companies that subscribe to this service
・Ongoing support and support for customer issues
・Planning and development of other measures necessary for Nint's customer success, e.g., definition of onboarding, flow, and operations
・Creating contents such as FAQs and case studies
・Planning and operation of seminars and user meetings
・Planning and proposal of the new functions and services to solve customer issues

What you'll need to succeed
■MUST have
・At least 3 years of experience in intangible product corporate sales (customer negotiation experience)
・Experience in either Customer Success or Customer Marketing
・Basic skills in Excel and creating presentation materials
・General business etiquette and communication skills as a member of society
・Experience using IT tools (CRM, SFA, Office, Gsuite, etc.)

■GOOD to have
・Experience working in the distribution/retail industry, both online and offline, and negotiation experience in the distribution/retail industry
・Negotiation experience in the retail industry
・Experience in EC malls or in-house e-commerce
・Experience in corporate sales with upper level of companies (general manager or executive level or above)
・Experience working in an IT venture/start-up

What you'll get in return
■Expected annual income
5.5-7.5M yen

■Benefits and Welfare
Commuting allowance, health insurance, employee pension insurance, unemployment insurance, workers' accident compensation insurance

Commuting allowance: fully paid (up to 50,000 yen per month for those who fall under the category based on the company's employment regulations)
+Social insurance is provided.

■Other Supplements
- Maternity/childcare leave system - Father's Day, Mother's Day, Children's Day gifts
- MVP awards
- Flexible working hours system (applicable after probationary period)
- Club activity system
Club activity system - Supporter system
- In-house book system
- Subsidy for departmental exchange
- Currently, a hybrid work system of in-home and remote work
- Remote work allowance (2,000 yen/month)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1089375


Job Type
Inner Tokyo

Talk to a consultant

Talk to Teresa Unno, the specialist consultant managing this position, located in Tokyo Head Office
Izumi Garden Tower 28th Floor, 1-6-1 Roppongi

Telephone: 0366314416

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