Customer Success / Account Manager

NEW ROLE: Up to 12MJPY- International fintech company looking for a customer success manager, Tokyo, Japan

Your new company
Our client, an international fintech company with strong presence in Asia, is looking for a customer success manager to work with the sales team in Tokyo, Japan. If you have experience as a customer success person, sales, account manager or even technical account manager / post-sales and would like to move to a customer success manager role, to specialize in the financial sector, this new role is for you.

Your new role
As customer success manager, your role will focus on existing accounts, optimizing them and working on upselling and renewal sales.
As the point of contact for the customer success team in Japan, you would work with customer success team in Asia as well as with the sales team in Tokyo.

What you'll need to succeed
- Previous experience selling/supporting financial services industry
- 5+ year experience in a client facing role, either customer success, account manager or post-sales role
- Strong customer relationship experience, to increase renewal sales / upsell
- Native Japanese and business English, to report and work with the Asia team

What you'll get in return
- Great opportunity to work daily with Asia offices
- Specialize further in fintech
- Competitive remuneration and work conditions
- Unique client-facing role if you would like to specialize in customer relationship management / customer success

What you need to do now
To discuss this in more detail, please contact Olivia Boutault at olivia.boutault@hays.co.jp or +81 (0)3 3560 1308.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1089108

Summary

Job Type
Permanent
Industry
IT
Location
Inner Tokyo
Specialism
Sales
Ref:
1089108

Talk to a consultant

Talk to Olivia Boutault, the specialist consultant managing this position, located in Tokyo Head Office
Izumi Garden Tower 28th Floor, 1-6-1 Roppongi

Telephone: 0335601308

Similar jobs to Customer Success / Account Manager

  • Customer Relationship Manager

    Customer Success Manager is as a trusted advisor and customer advocate, helping customers achieve success.
    Inner Tokyo
  • Senior Account Relationship Manager

    Salary ~ 15M base | Top Global Management Consulting Firm | WFH/WFO, with office located in the heart of Tokyo
    Inner TokyoAnnual Base Salary + Individual Performance Bonus
  • [Payments Solutions/Fintech] Customer Success Manager

    NEW ROLE: Up to 12MJPY - Leading payment solutions company looking for a customer success manager, Tokyo
    Inner Tokyo