Management and supervision of the entire business of the customer service center (order entry, delivery date response and quotation for standard products, invoice issuance). Analyze day-to-day business data within the team and constantly work to improve performance and processes to better support customers and internal stakeholders.
Client invoice management.
Set and achieve goals at the customer service center based on company policy and business strategy
Responsibility to maintain business standards through staff management and supervision, appropriate evaluation and advice of business performance
Process reforms that analyze day-to-day operational data within the team and include appropriate resource allocation
Management experience or similar management experience in call center, contact support and customer service.
Logical thinking & problem solving ability,
Be able to handle & take escalated customer calls
Ability to negotiate and coordinate with internal and external stakeholders
MS office / Microsoft skills Knowledge of SAP will be preferred