Your new company
Bytedance

Your new role
Customer Advocacy Specialist

As the first line of contact with customers, our Customer Support team is the company's "voice of the customer", critical in ensuring their success using Lark.
You must have the mindset of "do right by customers" to challenge convoluted internal processes that are slowing us down from giving our customers the best service possible.
The individual should have strong operational and technical skills with a history of being successful in Customer Support in a fast-growing organization.

What you'll need to succeed
• High quality previous experiences in customer-facing, problem-solving, technical support and/or customer service roles on a global scale
• Prior experiences in working for customer support teams in rapid growth environments (through chats, email and phone/video-conference) and experience working with diversified international teams
•Fluent Japanese, Business English, Chinese is a plus

Desirable Knowledge and Skills
Experience in working in an international customer support role for SaaS product
Awareness of Lark product and features
Experience with common support tools like Zendesk, Salesforce and Jira a plus, but not mandatory.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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