Commercial Customer Service Officer

Leading player in the financial industry リモートワーク可 能事業拡大外資、
Your new role
  • Be part of a team of agents in Customer Service for Commercial Cards Operations on a shift rotation covering 24x7x365.
  • Gain sufficient knowledge on Commercial Cards product features, operational and technology aspects and clients.
  • Acquire expertise on complete workflow of inquiry life cycle, teams involved, and their inter dependencies.
  • Investigate all incidents received via phones, log them into investigation tracking system, updating the case progress, and tracking the case to closure.
  • Act as liaison between clients and Operations for problem identification and resolution.
  • Maintain client satisfaction by responding to and resolving problems quickly, focusing on First Touch Resolution
  • Ensure that the cases are resolved within predefined standard turnaround time.
  • Exhibit exceptional follow up skills through direct communication with business partners and clients via multiple communication channels which include outbound calls and emails.
  • Demonstrate ability to look beyond the surface of operational issues by identifying root causes, identifying solutions, and championing the initiative to improve/fix the issues.
  • Escalate issues to the next level of support when necessary.
  • Promote self-service as the number one priority – implement ideas to promote self-service and reduce call volumes and emails volumes coming into the call center.
  • Act as a client advocate and having an end-to-end ownership to client issues.
  • Will be handling Corporate Client cardholders.
  • ONLY support calls for corporate clients ;
  • No sales calls, no pitching or product offer calls

What you'll need to succeed
  • 2 to 5+ years of experience banking experience in Client Service in Transaction Services and/or Corporate Banking
  • Knowledge and experience in Card business
  • Experience in delivering client service functions to large client base
  • Strong Client Orientation
  • Strong Problem Solving
  • Strong Analysis
  • Good Team Player
  • Able to work under pressure and meet tight deadlines

What you'll get in return
Competitive compensation package. ]
Tokyo Office – Shinjuku area
PERMANENT Role

With career progression to other internal roles (operations, frontline, etc) If you would like to relocate to Okinawa, there are possible roles at the Okinawa office.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Johann.Manas@hays.co.jp 03-3560-1347 #1089938

Summary

Job Type
Permanent
Industry
Banking & Financial Services
Location
Inner Tokyo
Specialism
Office Professionals
Pay
4.5M to 7.5M
Ref:
1089938

Talk to a consultant

Talk to Johann Manas, the specialist consultant managing this position, located in Tokyo Head Office
Izumi Garden Tower 28th Floor, 1-6-1 Roppongi

Telephone: 0335601347

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