Client Delivery Executive

The Client Delivery Executive will be responsible for managing the outsourced service to clients.

Your new company
A multinational IT company is recruiting for a Client Delivery Executive. The company has branches in 11 different countries all over the globe and is rapidly growing in the Japanese market. The job is based in Tokyo and in this position you will be responsible for managing and maintaining client relationships by ensuring that the client is satisfied by the outsourced services.

Your new role
The client you will be working with holds account revenues from US $16 million - $40 million annually. You will be responsible for ensuring that the agreed requirements and services are being delivered and managing that the SLA's (service level agreements) and KPI (key performance indicators) are met or exceeded. You will need to maintain as well as build strong relationships with clients and are expected to attend client meetings. The Client Delivery Executive will need to take ownership and responsibility for any escalated issues and deliver a solution.

What you'll need to succeed
This position requires native or high business level Japanese as well as business level English. At least 3 years of experience in service delivery management, service sales, service management, or similar in IT companies. A good understanding of Japanese business culture. Have effective communication skills and relationship management skills.

What you'll get in return
- Great career progression
- International environment
- Work with global clients

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1090392


Job Type
Inner Tokyo

Talk to a consultant

Talk to Nanami Goto, the specialist consultant managing this position, located in Tokyo Head Office
Izumi Garden Tower 28th Floor, 1-6-1 Roppongi

Telephone: +810335604404