Call Centre Manager

No.1 hair care company in Japan is again growing and looking for Call Centre Manager.
Your new role

  • Overall management of the support center (contact center) for men's and women's hair care
  • KPI setting, progress management and improvement
  • CRM analysis and management
  • Introduction of new systems and response services
  • Expansion of channels as a contact center
  • Connect with promotion and EC to improve products and services.
  • Attendance management, training and guidance for operators, etc.

What you'll need to succeed

  • At least 5 years of experience in call center or support center operations (inbound/outbound)
  • Experience in handling B to C products (high value products, worries products, high value services, etc.).
  • Experience as SV or call center manager
  • Experience in CRM analysis, improvement, and sales improvement.
  • Experience in call center operations in a variety of fields (inbound, outbound, etc.)


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Summary

Job Type
Permanent
Industry
Retail & Consumer Goods
Location
Inner Tokyo
Specialism
Office Professionals
Pay
6,000,000 - 7,000,000 JPY
Ref:
1086017

Talk to a consultant

Talk to Keicelyn Alvarez, the specialist consultant managing this position, located in Tokyo Head Office
Izumi Garden Tower 28th Floor, 1-6-1 Roppongi

Telephone: 0366312606

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