Global medical device company looking for APAC IT Manager
Demand Request: Collaborate cross-functionally with the business and commercial organization in the Asia Pacific region and assist in defining and prioritizing requests for Global Information Systems services. This involves communicating with business units in 8 different Asia Pacific Countries (Australia, China, India, Japan, Korea, Philippines, Singapore, Thailand) and prioritizing work between countries and within each.
Data Center Oversight: Provide general oversight and management to a third-party organization operating a small sized data centre in Japan. This includes ensuring technology standards and security best practices are enforced, planning for system upgrades, working with facilities management and offering technical guidance to the third party.
Call Center Support: Provided technical support and act as an escalation point for the 4 regional call centres in the region to centres to ensure that customers receive exceptional service.
Project Management and Delivery: Act as the primary technology resource for the Global Information Systems organization in the region. This involves managing technology related projects, ordering and deploying equipment, and managing local vendors in the Asia Pacific Region.
Regional Information Systems Architect: Ensure that all systems and projects within the region are well architecture, fit into the company's IT’s overall architecture, and go through a formal architecture review.
Business Partner Contact: Provide a single point of contact to the business leadership team in each of the countries of the Asia Pacific Region. This includes effectively communicating Information Systems plans and strategies to business leaders and addressing issues and specific concerns of the leadership teams in each country.
Manage and monitor resolution of major system incidents in the Asia Pacific Region. Escalate out to US co-workers as needed and manage the local ServiceNow ticket queue.
Provide weekly status of activities in the region to the for Global Information Systems services organization.
Bachelor’s Degree required in Computer Science, Computer Engineering, or related engineering fields. Advanced degree preferred.
Minimum 10 years of successful technology related project management.
Systems management experience on Windows and Red hat Linux platforms.
Understanding of network infrastructure concepts
TOGAF certification or demonstrated knowledge of Enterprise Architecture.
AWS Associate Solutions Architect or 3 years of AWS related experience [required or strongly preferred?].
Understanding and experience with Microsoft Azure Devops including deployment pipelines and automated testing
Talk to a consultant
Talk to Ilham Rachad, the specialist consultant managing this position, located in Tokyo Head Office