カスタマーサービスセンターマネジャー

Be part of a leading and global manufacturer.

Your new company
Our client is a leading & a global manufacturer that deliver superior sales, service, technical training, and support to its customers and sales network in Japan.

Your new role

Management and supervision of the entire business of the customer service center (order entry, delivery date response and quotation for standard products, invoice issuance). Analyse day-to-day business data within the team and constantly work to improve performance and processes to better support customers and internal stakeholder.

Client invoice management.

Set and achieve goals at the customer service center based on company policy and business strategy

Responsibility to maintain business standards through staff management and supervision, appropriate evaluation and advice of business performance

Process reforms that analyse day-to-day operational data within the team and include appropriate resource allocation


What you'll need to succeed

Management experience or similar management experience in call center, contact support and customer service.

Logical thinking & problem solving ability,

Be able to handle & take escalated customer calls

Ability to negotiate and coordinate with internal and external stakeholder

MS office / Microsoft skills Knowledge of SAP will be preferred


What you'll get in return
work with and learn from experts in the industry
6.5M to 8.5M salary

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV and email Johann.Manas@hays.co.jp or call us now 03-3560-1347.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

求人概要

雇用形態:
正社員
業界・業種
勤務地
東京23区内
専門分野
事務
給与
6.5M to 8.5M
参照番号
1084320

コンサルタントにご相談ください

この求人は Johann Manas, が担当しております。お気軽にご相談ください。, オフィス: Tokyo Head Office
Izumi Garden Tower 28th Floor, 1-6-1 Roppongi

Tel.:

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