(Billing & Sales ) CS Specialist Administrator

Be part of a leading swiss manufacturer.

Your new company
Our client is the leading developer, manufacturer and supplier of mission-critical solutions needed for manufacturing processes of innovative products used in daily life such as portable devices, displays and other devices enabling the new Digital Era.

Your new role
  • Responsible for all customers’ order management activities for the local Sales Organisation including:-
  • Generation and submission of quotes from the existing CRM system based on adequate information from Sale Team and its relevant approvals from Sales.
  • Order entry into ERP system for customers’ purchase order sales orders shipping from various ship points
  • Transact, monitor and tracks customer order changes and requirements to the specific order(s)
  • Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customers’ orders
  • Ensure timely invoicing to customer in compliance to IncoTerms and Payment Terms.
  • Backlog management
  • Ensure wholesome and complete order history in compliance to audit and filing retrieval.
  • Act as a liaison between Operations and Customers to determine and shipping requirements
  • Support and participate in all Corporate projects to develop and implement best practices and activity reporting pertaining to order management.
  • Support Customer Service Manager in achieving sales targets by managing revenue risks and delivery risks
  • Create work instructions and procedural documentation for all order to cash processes where applicable for the sales organisation
  • Expected to be trained and
  • Responsible for all customers’ order management activities for the local Service Organisation including:-
  • Order entry into ERP system for a service call or repair request to the Repair Centre
  • Transact, monitor and tracks customer order changes and requirements to the specific order(s) prior to commencement of repair by the Service Centre
  • Generation and submission of quotes from the existing ER system based on adequate information from Customer Support Team / Field Support Team and its relevant approvals from Sales Coordinators / Customer Support Manager.
  • Work with Logistics / Customer Operations Team to co-ordinate parts collection for evaluation or parts collection for decontamination process, including return to HQ for repairs
  • Work with Service Centre for completion of repair to chase customers for PO or approval for shipment.
  • Work with Logistics for shipping and distribution instructions to deliver final repaired or replaced parts to customer
  • Ensure timely invoicing to customer in compliance to IncoTerms and Payment Terms.
  • Backlog management
  • Ensure timely invoicing of service orders after customers’ approval (where quality assessment is applicable)
What you'll need to succeed

Bachelor's/University degree

Minimum 3 years of experience in operations multi-functional process environment (10 years for Administrator)

Good working knowledge and understanding of ERP systems and their use in a global manufacturing environment

Proficiency in Microsoft Office, including Outlook, Word and Excel. PowerPoint and Access knowledge is an advantage (Include PowerPoint and Access for Administrator)

Ability to demonstrate solid written and oral communication skills

Team player with good problem-solving ability Native Japanese and business English


What you'll get in return
Competitive salary package
Work from home & flex work options available
Tokyo Office

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Johann.Manas@hays.co.jp
03-3560-1347

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1087762

求人概要

雇用形態
正社員
業界・業種
勤務地
東京23区内
専門分野
事務
給与
6M to 7.5M
参照番号
1087762

コンサルタントにご相談ください

この求人は Johann Manas, が担当しております。お気軽にご相談ください。, オフィス: Tokyo Head Office
Izumi Garden Tower 28th Floor, 1-6-1 Roppongi

Tel.: 0335601347